What to Do If Your Donation Doesn’t Go Through

Give A Hand exists to make online fundraising fast, easy, and secure. So, if you run into any sort of issue when making a donation, we’re here to help.

Let’s answer some of the most common questions that arise in the case of a donation issue.

Q: If my donation doesn’t process, how long should I wait before making a new donation?

A: We always recommend waiting 24 hours before making a new donation. This is because our platform is set up with security at the forefront, so multiple donation attempts could be flagged and blocked.

Q: I think my donation didn’t process. What should I do?

A: In addition to waiting 24 hours before making a new donation, you should get in touch with your card provider to make sure the payment didn’t go through, and to discover what actions should be taken.

Q: I just received an error message. What should I do?

A: Start by checking to make sure the information you inputted in the donation matches the information on your card. If so, get in touch with your bank, which may have blocked the transaction if it seems unusual with regard to your normal spending habits.

Q: It says the status of my donation is “pending.” What should I do?

A: A weak internet signal can impact transactions, so please make sure your connection is strong. Then try to use private or incognito mode on your internet browser of choice. In any case, please wait 24 hours before attempting a new donation.

Q: I’ve tried everything above and I still haven’t seen my donation go through. What now?

A: Please get in touch with the Give A Hand team. We’ll be happy to assist you to ensure you’re able to donate to the cause you care about.