What If I Don’t Receive the Phone Verification Code?

Multi-factor authentication (MFA) is a great way for us to further ensure the security and protection of our donors and fundraisers. And phone verification is one instance of MFA.

Why Is Phone Verification Required?

Think of phone verification as adding another shield around your information. It’s an extra layer of protection.Phone verification helps us make sure you and you alone will be the only one who can access your funds.

Where Is My Phone Number Listed?

Once logged in to your Give A Hand account, navigate to your profile. You’ll find a place for your phone number listed here under “My Details.”If you entered your number during the signup process, you’ll see the number here.

Phone Number Verification

You’ll be required to verify your phone number when creating your account or during your attempt to make a withdrawal by transferring your balance in Give A Hand to your bank account.

A verification code will be sent via text to the phone number you provided.You’ll have a short period of time (approximately 10 minutes) to enter the code you received into Give A HandOnce the code is entered, you’ll be able to continue.

What If I Don’t Receive a Code?

There are three actions you can take if you do NOT receive the verification code:

1. Check your internet connection. If your connection is good, attempt the same process from a different browser. Google Chrome is recommended.
2. If you were logged on via a smartphone during your first attempt, please switch to a laptop or desktop and try again. If you were on a computer, please switch to a mobile device and try again.
3. Get in touch with your phone provider and ask if they block automatically generated texts. If so, ask if they can resolve this issue for you.

Of course, you can always contact Give A Hand support if needed.