Important Bank Transfer Timelines
Bank Transfer Verification Deadline
Due to the fact that our payment processors are not allowed to hold funds beyond a relatively short period of time, your bank transfer information must be 100% verified within 100 days of your first received donation.If your bank transfer information is NOT verified within 100 days, the donations will be refunded.
TIP: Set up an initial bank transfer shortly after the fundraiser begins collecting donations to make sure all information is verified. This will give you plenty of time to change any information that cannot be verified originally.
Please note that your fundraiser will show the total amount raised over the life of the fundraiser whether or not you transfer funds.
Fund Availability Timeline
Please note that donations are not instantly reflected in the balance of your fundraiser, but they will immediately show in the “Total Raised” section.
Typically, each donation made to your fundraiser takes about two days to process and clear. Once that happens, the donation (minus credit card transaction fees by our processor) will show in the “Balance” section.
You will not be able to add a bank or invite a beneficiary until the fundraiser shows a balance of more than $0.00. Once you have a balance, you’ll see the blue “Add bank or invite beneficiary” button pop up.
Selecting that button will take you to a screen where you will choose between adding your own bank account or inviting a beneficiary. Please note that if you add your bank account, you will NOT be able to add a beneficiary later.If you run into an issue, please contact our support team.
Bank Transfer Timelines
Generally speaking, it will take approximately 3 to 7 business days to set up and verify a bank transfer. Please note that bank transfer verification must occur within 100 days of your first donation to avoid donation refunds.
Once a transfer is initiated, funds typically take 2 to 5 business days to arrive in your account.
If you have completed your account verification and provided bank details but have not yet transferred your balance for more than 99 days, then such balance will be automatically transferred to the provided bank.